Adore support

Adore is an AI companion app for adults 18 and over, operated by RARITY.

For help, email support@getadored.app. We aim to respond within two business days.

Are these real people?

Every Adore companion is a fictional adult AI character. Likes, matches, messages and character photos are simulated or generated. Adore does not arrange real-world dates or connect you to other customers.

How do I start or recover my account?

Discovery starts with a device account; you do not need an email address. In You, save an optional recovery key to recover supported conversations and settings on another device. Keep the key private. Unsent drafts and local photo files are not a complete cloud backup, and you may need to add your profile photo again.

How much can I chat for free?

You can send 20 messages per day across your matches. Each accepted text or photo-caption message counts once; retrying the same message does not use another message. The app shows when your allowance resets. Once it is used, you can wait for the reset or view a paid plan.

Why is a photo blurred?

Some character photos require paid access. Tap a locked photo to see the available plan and its benefits. A photo request may also be limited by your plan's allowance, delivery schedule or content restrictions. An unavailable service or unsuccessful request is not fixed by subscribing again.

Where are voice notes and calls?

Discovery currently focuses on text and photos. Voice notes and calls are turned off in this version. Existing classic customers may have a different interface and applicable features.

How do I manage or cancel a subscription?

Open iPhone Settings → your name → Subscriptions → Adore. Apple shows your current plan, renewal date and cancellation options. Cancel at least 24 hours before renewal to avoid the next renewal charge. Deleting Adore or your Adore account does not cancel an Apple subscription.

How do I restore a purchase?

In You or the subscription screen, choose Restore purchases while signed into the Apple account used for the purchase. This restores eligible paid access. It does not recover another Adore account's private conversations; use the recovery key for supported account recovery.

Why has a reply not arrived yet?

Characters have different response schedules, and photo processing may take longer. If the app shows a delivery estimate, it is an estimate rather than a guarantee. Check your connection and reopen the app. Contact support if a conversation stops progressing; please include the app version and approximate time, and avoid sending private conversation content unless needed to investigate.

How do I report content or stop a character contacting me?

Press and hold a message to report it. Use the chat menu to unmatch. You can change notifications and quiet hours in You; iOS notification permission is separate. Quiet hours silence alerts, so a message can still be waiting in the inbox when you return.

How do I control AI processing or delete my account?

Open You → Privacy to pause AI processing or delete your Discovery account. Previously saved chats remain when processing is paused. Account deletion removes active account data; minimal subscription records may remain for payment reconciliation. In the classic interface, use You → Safety & controls. You can also contact privacy@getadored.app.

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